Shipping Policy

Effective Date: 04/01/20265

1. Introduction

At Point and Power ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.pointandpower.com.

2. Shipping Destinations

• Countries We Ship To: United States of America

3. Shipping Costs

• Domestic Shipping: Standard Shipping is Free on orders inside the United States

4. Order Processing Time

• Processing Time: Orders are processed within [1-2] business days (Monday to Friday, excluding holidays).

• Order Cut-Off Time: Orders placed before [5:00 PM EST] will begin processing the same day.

• Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

• Standard Domestic Shipping: [3-5] business days.

• Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather, customs, or carrier issues.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely:

• Domestic Carriers: [e.g., USPS, UPS, FedEx]

• LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.

• Shipment Tracking: All orders include tracking information provided via email upon shipment.

• Insurance: Shipments are insured against loss or damage.

7. Order Tracking

After your order has shipped, you will receive an email containing your Tracking Number, Carrier Name, and a link to track your package.

• How to Track: Visit www.pointandpower.com/track-order or the carrier's website.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery: If your package is delayed, please contact us at support@pointandpower.com

• Lost Packages: If tracking shows "delivered" but you haven't received it, please verify your address, check with neighbors, and then contact us for assistance.

8.2 Damaged Packages

• Reporting Damage: Please take photos of the damaged packaging and contact us within [7 days] at support@pointandpower.com. We will arrange a replacement or refund.

9. Missing Items

• Reporting: Contact us within [7 days] of receipt with your order number and details of the missing items. We will ship the missing items or offer a refund promptly.

10. Return and Refund Policy

• Returns: Accepted within [30 days] of receipt. Items must be unused and in original packaging.

• Return Shipping Costs: No cost to the customer; return shipping is covered by Point and Power.

• Refunds: Processed within [14 days] of receiving the return to your original payment method.

11. Incorrect Address

• Address Accuracy: We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages: If a package is returned due to an incorrect address, we will contact you to arrange reshipment; additional charges may apply.

12. Contact Information

For questions regarding your shipment, please contact us:

• Customer Service Email: support@pointandpower.com

• Customer Service Phone: [Your Customer Service Phone Number]

13. Changes to This Shipping Policy

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting to the website.

Thank you for shopping with Point and Power!